What is wood wool and how is it commonly used?
Wood wool, also known as excelsior, is a natural product made from wood fibres that are processed into thin strands. It is commonly used as a packaging material for cushioning and filling voids in shipping boxes to protect fragile items during transit.

What are the advantages of using wood wool compared to other packaging materials?
Wood wool offers several advantages, including its biodegradability, sustainability, and ability to provide excellent cushioning and shock absorption. It is lightweight, versatile, and can be easily customized to fit various packaging needs, making it a popular choice for eco-conscious businesses.

How Long will It take to dispatch my order?

 We aim to process all orders within 2 working days, once payment has been received.

What are the freight options? 

 FLAT RATE From $15.00 Parcels are fully trackable  Australia Wide

Priority Dispatch from $25.00 fully trackable Australia wide.

Please Note For Large orders: Due to the bulky nature of some of our items we reserve the right to adjust the freight component. We will always advise if this is going to occur and we will always try our best to maintain competitive freight prices.

What do I get for flat rate Priority Dispatch $25.00?

Your order will be given priority, If it is received before 1pm it will leave the same day. We will assess the goods ordered and Choose the fastest, Most efficient, method for the size of the delivery. Not all goods are suitable for this delivery method due to size. However, if we feel the delivery needs consultation we will call and discuss the method with you.

What delivery address should I use?

We only accept a street address for delivery's. No PO BOX Numbers.

Where is Local Pick Up?

Local pick up is a delivery option available for customers who would like to preorder items and collect from our Warehouse at Bomaderry.